Support
Need help with Vocdeck? Most questions are answered below. If you can't find what you're looking for, email us and we'll get back to you.
Contact us
The fastest way to reach us is by email. We usually reply within 1–2 business days.
Please include your account email and a short description of the issue. Screenshots help a lot.
Account & login
I'm not receiving my magic link email
Vocdeck uses passwordless login — we send a one-time link to your email instead of asking for a password.
- Check your spam / junk folder. Links from
[email protected]sometimes land there. - Magic links expire after 15 minutes. If yours expired, request a new one.
- Make sure you're entering the same email you signed up with — typos create a new account.
- You can request at most 3 links per 15 minutes. If you hit the limit, wait a few minutes and try again.
Still stuck? Email [email protected] from the address you're trying to log in with.
How do I delete my account?
Open the app and go to Settings → Account → Delete Account. You'll receive a confirmation email; click the link in it to finish the deletion. All your data will be removed within 30 days.
If you can't access the app, email [email protected] from your account email and we'll delete it for you.
How do I change the language I'm learning?
Tap the language name in the header of any main screen to switch between your existing languages, or go to Settings → Languages to add a new one.
Subscriptions & billing
How do I cancel my subscription?
Vocdeck subscriptions are managed by Apple through the App Store. To cancel:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Find Vocdeck and tap Cancel Subscription.
You'll keep access until the end of the current billing period. We don't have the ability to cancel subscriptions on your behalf — Apple requires you to do it yourself.
How do I restore a purchase on a new device?
Log in with the same email you used when you subscribed, then go to Settings → Subscription → Restore Purchases. Make sure your iPhone is signed in to the same Apple ID that made the original purchase.
How do refunds work?
Because subscriptions are billed by Apple, refunds also go through Apple. You can request one at reportaproblem.apple.com. Apple decides whether to grant the refund based on their policy.
Do I need a subscription?
Yes — Vocdeck is a subscription app. You can try a limited amount of practice for free to see how it works, but ongoing use requires an active subscription. You can also take our free vocabulary test on the web anytime, without an account.
Using the app
My progress isn't showing up
Vocdeck keeps your progress on your device and syncs it to our servers. If something is missing:
- Check that you're logged in with the correct email — your progress is tied to your account, not the device.
- Make sure you have an internet connection so recent practice can sync.
- Try closing and reopening the app.
A translation or example sentence looks wrong
Our content is curated and reviewed, but mistakes can still slip through. If you spot one, please email [email protected] with the word, your language pair, and what you'd expect to see. We use this feedback to correct the catalog.
How does review timing work?
There's no review queue or due dates to manage. Vocdeck tracks how well each word has stuck and brings it back as your memory of it fades — sooner for words you find shaky, much later for words you know well. Just practice when you can; the app decides what to show you.
Privacy & data
For details on what we collect and how we use it, see our Privacy Policy. For questions about your data or to exercise your rights, email [email protected].
Still need help?
Email [email protected] and we'll help you out.